Here's an update to the story I posted previously about a local Bankruptcy Judge ordering Wells Fargo in to court to explain themsleves:
Bankruptcy Judge Grills Wells Fargo - House And Home News Story - KPHO Phoenix
Bankruptcy Judge Grills Wells Fargo
Sarah Buduson
Reporter, KPHO.com
POSTED: 9:11 pm MST September 3, 2009
UPDATED: 7:23 am MST September 4, 2009
PHOENIX -- A federal bankruptcy judge chastised Wells Fargo in court for failing to help struggling
homeowners during a bankruptcy hearing Thursday afternoon.
Randolph Haines said Wells Fargo failed to adequately communicate with customers about their requests for loan modifications. Haines also criticized the company for how slowly it was granting homeowners loan modifications that could help them avoid foreclosure. Haines forced Wells Fargo Senior Vice President Joe Ohayon to fly in for the bankruptcy hearing, which involved a customer who said Wells Fargo had failed to help her.
“As I mentioned today in court, foreclosure is not good for anyone,†Ohayon said. “It’s not good for Wells Fargo; it’s not good for our customers.†Ohayon admitted Wells Fargo could do a better job communicating with customers. “I don’t necessarily think we’ve done a poor job of communicating with our customers, but I think there is an opportunity to improve the overall customer experience during what is a very difficult time for them,†he said.
He also said the company is working to streamline the loan modification process, but said changing government guidelines and customer
financial situation and agreements with investors often make it difficult to give a customer a loan modification.
“I am so impressed with Judge Haines. I really feel like he was there for us, the little people against a big corporation,†Bobbi Giguere said after the hearing. She is the customer at the center of the bankruptcy hearing. In court, it was revealed Wells Fargo never told her there was a problem with the paperwork for loan modification request. They company also failed to notify her they had turned down that request for help. Now, Giguere is about to lose the home she’s lived in for 15 years. She believes it wouldn’t have come to this if Wells Fargo had worked with her. "If I lose my home, yes, I blame Wels Fargo,†she said.