My third set of paperwork is with PNC… they keep claiming they don't have it, even after we confirm they had everything. They closed the file twice for missing paperwork that we had already sent them without even calling to request said paperwork. I think it is a game they play. Pretty frustrating, I agree. My latest set of paperwork has been with the processor for three weeks now after we finally convinced them that the accounts they were insisting they needed statements for did not exist. Apparently they were pulling transaction IDs off my bank statement and calling them bank accounts and asking for statements. We straightened it out several times, then would get another request for the nonexistent bank account statements. This is by far the most frustrating thing I have dealt with and it really does make you just want to tell them to eff off.