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They called and said va would not approve payoff called va they haven’t spoken to them since 2003, they would approve why are they lieing isn’t that fraud! Also violating scra!

Long story short, wells accepted payoff on mortgage. Now they are not answering qualified written requests, they have lied about the ownership of loan 3 times in past two months now they say they need 3 more weeks to research not sure what they are researching, spoken to all departments no help...